Conversation engine · Facebook
Every comment on your Page posts and ads gets a reply. Messenger conversations get answers drawn from the business profile you approved, and a person steps in the moment it matters.
What it handles
Reply publicly, privately, or both. Scope a rule to ads only (dark posts included), to organic only, or to one campaign's posts. Negative keywords veto a rule, so the bot stays quiet where it should.
AI answers from your business description, FAQs and tone rules, not from the open internet. Prices and links are checked against what you published before anything sends.
A 24-hour reply window. One comment-triggered message inside 7 days. Per-person daily caps. Permanent opt-out on "stop". All of it in code rather than configuration.
Your team replies from a staffed inbox, using Meta's Human Agent handling for conversations past the standard window. Only the inbox can reach that path. The automated engine cannot.
Name, requirement, budget and timeline come out of the chat as it happens, so a qualified enquiry arrives as a record instead of a transcript somebody has to read.
Test any rule against a made-up comment or message with every outbound path stubbed. You approve the wording before a customer sees it.
Running Instagram too? The same rules power Instagram DM automation, and the comment-to-DM flow works identically on both.
FAQ
It replies to comments on your Page posts and ads, and to Messenger conversations, using Meta's official Pages and Messenger APIs. Businesses use it so no comment on a paid post sits unanswered and no message waits overnight.
Yes. A rule can be scoped to ads only, including dark posts that never appear in your Page feed, or to organic posts, or to specific posts. Ad comments tend to matter most, because that person already responded to something you paid for.
Automated replies go out inside the standard 24-hour customer service window, and a comment allows exactly one private message within 7 days of it. Both are enforced in code, along with per-person daily caps and a permanent opt-out on 'stop'.
Yes. Your team replies from a staffed inbox, and for conversations past the standard window adsboys uses Meta's Human Agent handling. That path is reachable only from the inbox, so the automated engine cannot use it.
Same engine, same rules, same inbox. Facebook Page and Instagram conversations sit side by side, so your team watches one queue instead of two apps.